Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange for the item.

To be eligible for a return & refund, your item must be unused and in the same condition that you received it, or if you have evidence that it was damaged/broken during transport.

Repairs 
Items can be fixed/repaired if damaged. If you are considering a repair or refund please send an email to admin@tritiglow.co.uk stating the condition and problem with the item. 
Repair prices depend on the issue but will usually cost no more than £15.

If you are returning an item, once it is received and inspected, we will send you an email to notify that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If approved, your refund will be processed and you will receive a confirmation email.